We understand that a working photocopier or printer is vital for your business to run smoothly, thats why we have compiled this self service guide to assist you in getting your machine up and running as quickly as possible.

Just take a look at the tips and faults below and try the suggested remedy, it may well solve your problem and get you up and running immediately.

 

Tip - How to setup push or pull scanning on Canon devices

Tip - How to replace the toner cartridges in Canon colour copiers

 

Fault - Error Code - Turn the machine off and back on, this will reboot the system and may clear the error code - particularly if it was a one off timing error.

Fault - Lines On copies - Are the lines only when using the document feeder? if yes try cleaning the slit glass next to the main copy glass.

Fault - Not Printing - Check the network cable, these can be accidentally pulled out - often by cleaners etc. at night.

Fault - Document Feeder Problem - Copies are scewing through the Document Feeder - Make sure paper guides are set correctly, also check inside the feeder to make sure there is nothing blocking the paper path.

Fault - Double Sided Problem - Possible Damp/Stale paper in the tray - try fanning paper and turning it over if problem continues try a fresh reem.

Fault - Display Problem - White/Black display - adjust display contrast on Operation Panel

Fault - Paper Deck Jam - Are Paper guides set properly? also is the back stop in the cassette in the correct slot?

Fault - Stapler problems - Have the staples been recently replaced. if so check staple cartridge has been installed correctly.

Fault - Toner Cartidge Problems - Problems Installing new Toner cartridge - Check packaging to see if toner cartridge is suitable for your machine.

Fault - No Power - Check Socket is working correctly, also check display for error code.

Windows Driver Installs:

The printer driver can communicate with the device in order to populate the correct accessories, cassettes etc. In order to do this in needs to install the Canon Driver Assist Service. Once this service has started, the get device status button in the driver will read the properties of the printer.

If the "get device status " button fails check that the service is running:

Goto Control Panel | Administrative Tools | Services | and check that the service is installed, if so restart the service and then retry the Get Device Status button. If the service is not installed, reinstall from the driver disk.

Below are some of the most popular driver downloads for our devices. As most are compressed files, we recomend you create a folder on your c: drive or data drive, call it a suitable name such as copier. Right click on the file to download and save it to your new folder, then unzip to this folder. There will be a setup.exe file to run, this will install the software / driver onto your computer.

32 Bit Windows Drivers:

Canon iR1021i

Canon iR1018 / 1020 / 1022 / 1024 PCL5e

Canon iR5570 PCL5e v8.2

Canon CLC3200 Postcript Driver | PCL Driver

Canon iRC4080 UFRII Driver

Canon Common Core PCL5c Driver

Canon imagerunnerADVANCE UFRII Driver

64 Bit Windows Drivers:

Generic PCL6 64Bit Common Core Driver

 

Software:

Network Scangear V2.6 - CLC2620 / 3200 / 3220 /4040 / 5151 / iRC Series

 

Unix Drivers:

Canon iRC1021i Unix Driver

 

AS400:

Object Generator v3.1

Object Generator v2.8

OS400 Object Generator version 3.1 is compatible with IBM i operating system V5R2 or later.

The Canon OS/400 Object Generator facilitates the creation of workstation customisation objects on an OS/400 system and the maintenance of queues and devices. By utilising simple menus, the administrator can create DEVICES and OUTQs that will allow Canon devices to be used for SNA Character String (SCS) printing from IBM Power System.

 

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